Read, Hear, View, Participate and Teach: Compliance Training Takes Many Forms
You have probably noticed this before – everyone learns differently. Some people learn from reading and some people learn from doing while still others learn from hearing. Most people learn through a combination of formats. Blended learning is rapidly becoming recognized as the most effective adult learning approach, especially in the area of ethics and compliance. During 2016, Noble rolled out its new online training provider and with it, a new emphasis on blended learning. You see this new approach in several different ways.
1. Multiple Delivery Formats: training is presented using several different methods. The most common method of training and the type that instantly springs to mind is live classroom-style training. Noble maintains a regular live training schedule for its employees either in-person or via video conference. The value added of in-person training is the personal connection that can be established between the Compliance Department and the Noble workforce as a whole. Noble remains committed to delivering live training when possible.
With the advent of technology, online training has taken a greater role in the overall training strategy. To accommodate Noble’s diverse workforce across multiple time zones, the greatest percentage of Compliance training at Noble is delivered online. Online training has the advantage of being available at all times and in several languages. Even within online learning, different modalities can create a different experience. Much of our daily online interactions today take place via our mobile devices. So, online learning is shifting to embrace mobile learning as well. Next time you take an online course, check to see if it is mobile ready. Many of the courses Noble sends its workforce can be taken on a phone or pad.
2. Targeted Subject Matter: more of the training employees receive is targeted to the risks they face. While a good portion of ethics and compliance training is applicable across disciplines, certain groups of employees can benefit from more tailored courses. For example, employees who participate in industry groups can benefit from courses on Antitrust law. Delivering education based on job roles ensures that the employees are engaged and interested and reduces training fatigue.
3. Different Course Types: Not only can courses be delivered in different manners – live versus online – but also in different ways. Blended learning means that not all courses follow the lecture and test format. Some other types of courses include vignettes, tool-kits and games. As 2018 progresses and into 2019, look for more and different types of courses on a variety of subjects. These different types of courses encourage active and passive learning, promoting a broader and more effective learning experience.
Teaching business ethics goes beyond training. In a successful blended learning environment, employees learn from many different sources other than just the formalized training from the Compliance Department. Front-line management has a large influence on setting the tone for acceptable behavior. Because we all model our behavior on people we respect, tone from the middle and top is a crucial factor in ethics and compliance learning. Additionally, the environment itself can and does promote learning. Noble fosters an environment that encourages ethical decision-making by enabling employees to report problems without fear of retaliation.
Learning is a process. At Noble, we strive to give you the tools to be the best student and teacher you can be.